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Children policy

Children up to 3 years are free of charge. Children from 4 to 12 years pay Eur 15 / day (extra bed or baby cot on request) in parents‘ room with two paying adults.

Arrival:

Booked rooms are hold until hr 06.00 p.m. of the arrival date. After that, the hotel reserves the right to release them for sale. If clients expect late arrival, the hotel has to be informed at least one day (24 hours) prior their arrival.

Cancellation policy:

Individuals:

More than 3 days before arrival free of charge.
3 days before arrival or less, or no show, 100% for the first night will be charged.

Groups (more than 10 people):

Until 28 days prior to arrival cancellation free of charge
28 days or less – 25% of the total fee will be incurred
14 days or less: - 50% of the total fee will be incurred
With less than 7 days notice or no show – 100% of the total fee will be incurred

Booking process:

Please submit your request through the online form or by email. We will process your request and contact you as soon as possible. Please enter your valid email address, so that we can send you our offers!

To confirm your reservation, we will need all the data requested in the booking form: your name, address, phone number (mobile and landline), email addrees, arrival and departure details. We reserve the right to ask for a deposit by bank transfer.

Deposit and payment:

We reserve the right to ask for a deposit (Eur 30 x person) on the arrival day in order to cover possible damage.

Cash payments can be in Euro or Czech crowns. Accommodation fees can be paid with credit card. In this case the amount will be charged in Czech crowns according the Czech National Bank exchange rate (www.cnb.cz ).

Complaints:

To be made on the spot to the personal and/or by email to info@arcadiaresidence.com; To insure that we will be able to resolve the problem, please register your complaint while you are in Prague.